Azaleah

Terms and Conditions

1. Introduction
Welcome to AZALEAH (“we”, “us”, “our”). By accessing or using our website azaleah.com and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these Terms and Conditions.
You agree not to use the website in any manner that could damage, disable, overburden, or impair its functionality.

3. Orders and Payment

Order Acceptance: All orders are subject to acceptance by AZALEAH. We reserve the right to cancel or refuse any order without notice.
Pricing: Prices for our products are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.
Payment: Payment must be made at the time of order via the payment methods provided on our website. Your payment is processed through secure third-party processors.
Order Confirmation: An order confirmation email will be sent to you upon receipt of your order. This email does not constitute acceptance of your order.

4. Shipping and Delivery

Shipping: We ship from our bases in Hyderabad, India, and Dubai, Qatar. Shipping costs and delivery times will be displayed at checkout.
Risk of Loss: Title and risk of loss for items purchased from us pass to you upon delivery of the items to the carrier.
Customs and Import Taxes: You are responsible for any customs and import taxes that may apply upon delivery.

5. Returns and Refunds

Quality Guarantee: We strive for the highest quality. If you receive a defective or damaged product, please contact us at info@azaleah.com within 7 days of receipt for assistance.
Non-Returnable Items: Customized products and items marked as non-returnable cannot be returned unless they are defective.
Refunds: Refunds are issued at our discretion and may be subject to a restocking fee if applicable.

6. Intellectual Property

All content on this website, including text, images, graphics, logos, and designs, is the property of AZALEAH or its licensors and is protected by copyright and other intellectual property laws.
You agree not to reproduce, distribute, or create derivative works from any content on this website without our express written consent.

7. Limitation of Liability

To the fullest extent permitted by law, AZALEAH shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues arising out of or in connection with your use of the website or the purchase of our products.
Our total liability to you for any claim shall not exceed the amount you paid for the product in question.

8. Dispute Resolution

Any disputes arising under or related to these Terms and Conditions shall be resolved through binding arbitration in accordance with the laws of the jurisdiction in which AZALEAH operates.
By using our website, you agree to waive any right to a trial by jury in any dispute arising out of or related to these terms.

9. Changes to These Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after such changes constitutes your acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., India] without regard to its conflict of laws principles.

11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@azaleah.com
Phone: +91 9100850260

Return and Refund Policy

At AZALEAH, your satisfaction is our priority. We strive to ensure that every premium luxury abaya meets our high standards of quality and elegance. If you are not completely satisfied with your purchase due to a defect or damage, please review our policy below.

1. Eligibility for Returns

You may initiate a return within 7 days of receiving your order if the item is defective, damaged, or not as described.
Due to the customized nature of our designs, only products with manufacturing defects or shipping damage are eligible for return or exchange.
Custom orders or items marked as final sale are non-returnable unless they are defective.

2. How to Initiate a Return

Please contact us at info@azaleah.com or call +91 9100850260 with your order number and a detailed description of the issue.
We may request photos or additional information to assess the defect or damage.

3. Refund Process

Once your return is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed using the original method of payment within 7-10 business days.
Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

For defective or damaged products, you may request an exchange for the same item. We will arrange for the return shipping of the faulty item at no additional cost and send a replacement promptly.

5. Non-Returnable Items

Custom or personalized orders, unless found defective.
Items that have been used, altered, or damaged after delivery.

6. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please reach out to us:

Email: info@azaleah.com
Phone: +91 9100850260

By purchasing from AZALEAH, you agree to the terms of this Return and Refund Policy.

Terms and Conditions

Return and Refund Policy

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